Effective Date: September 7, 2026
Welcome to the official Shipping Policy of MOBILAX STORE, your trusted destination for sleek protective phone cases and high-performance Type-C small accessories, accessible at our official website www.mobilaxstorefr.com. Our team of dedicated tech lifestyle enthusiasts has designed this policy to deliver full transparency on all our shipping procedures, timelines, fees, and related rules, so every customer can shop with complete confidence knowing exactly what to expect from the moment they place an order to the moment their new products arrive at their doorstep. This policy aligns with our core operational advantages of independent R&D, strict quality control, and streamlined global logistics, all curated to bring you phone cases and Type-C accessories that balance durability, sleek design, and practical functionality for your daily digital experience. By completing a purchase on our platform, you confirm that you have read, understood, and agreed to all terms outlined in this Shipping Policy.
1. Order Processing & Pre-Shipping Verification
Once you successfully submit your order on MOBILAX STORE, our fulfillment team will immediately start a standardized 1 to 3 business day pre-shipping verification process before dispatching any of our products. This verification step is a critical part of our strict quality control system, designed to ensure every item that leaves our warehouse meets our premium product standards: our team will double-check that your selected phone case matches the exact device model you ordered, confirm that every Type-C cable, adapter, and accessory included in your order functions properly after a quick performance test, and carefully inspect all items for any possible manufacturing defects before secure packaging.
Order processing does not include weekends or official public holidays in France, so orders placed after 17:00 (GMT+1) on Fridays, or during public holiday periods, will be processed on the next following regular business day. You will receive an automatic order confirmation email at the email address you provided during checkout immediately after your payment is successfully processed, and you will get a second dedicated shipping confirmation email as soon as your package is dispatched from our warehouse.
2. Shipping Methods & Estimated Delivery Timelines
To adapt to different customer needs across all regions we serve, we offer two distinct shipping options for you to select at the checkout page:
- Standard Shipping: This is our most cost-effective, widely available shipping service. According to our verified logistics data, standard shipping takes 7 to 15 business days to deliver your order to your provided delivery address, after the order completes the pre-shipping processing period. This service covers nearly all regions around the world, and is optimized for customers who are not in urgent need of their new phone cases or Type-C accessories.
- Fast Shipping: For customers who want to receive their purchased items sooner, we offer an expedited fast shipping option for selection at checkout. The estimated delivery timeline for fast shipping ranges from 3 to 7 business days after your order is dispatched from our warehouse, using our prioritized courier network. Fast shipping is available for most regions within the European Union, and selected major international markets, for an additional service fee calculated automatically during checkout based on your delivery location.
Please note that all estimated delivery timelines are calculated based on regular operational conditions, and are not 100% guaranteed. Minor delays caused by unexpected global logistics disruptions, extreme weather events, local public health regulations, or customs clearance procedures outside of our direct control are possible, and our support team will proactively notify you if any such unforeseen delay affects your order.
3. Shipping Fee Rules & Free Shipping Eligibility
Our shipping fee structure is designed to be fair, predictable, and easy to understand for all our customers:
- The exact flat shipping cost for your selected delivery option will be clearly displayed and calculated at the checkout page before you complete your payment, based on your delivery location and chosen shipping speed. No hidden shipping surcharges will be added after you submit your order.
- Free standard shipping is automatically applied when your order total meets our set threshold, no additional discount code is required. Once your cart value reaches the specified amount, the standard shipping fee will be directly subtracted from your total bill during checkout, and you will not need to pay any delivery cost for your standard shipping order.
We do not cover any extra customs duties, import taxes, or clearance fees that may be applied to international orders by your local government authority. These additional fees are the sole responsibility of the customer receiving the package, and we recommend you check the local import policies of your country before placing an international order to avoid unexpected extra costs. Our support team can provide you with the full declared product value and related customs documentation you need to smoothly clear your package through your local customs process upon request.
4. Package Tracking & Delivery Notification
As soon as your package leaves our warehouse, we will send you a shipping confirmation email that includes your unique order tracking number, and a direct link that leads you to the dedicated tracking page for your shipment on our www.mobilaxstorefr.com website. You can enter the tracking number on our site at any time to check the real-time status, location, and estimated delivery window of your package, no matter if you selected standard or fast shipping.
We will also send you automated SMS or email delivery alerts to your provided contact phone number and email address when the package is out for delivery, and after the courier completes the drop-off at your specified address. If you will not be available at your delivery location during the scheduled delivery time, you can use the tracking portal to reschedule the delivery time or request to pick up your package at your local courier service point directly.
5. Failed Delivery, Lost & Damaged Packages
We have clear customer protection rules for any unexpected issues that occur after our package leaves our warehouse:
- If the courier fails to successfully deliver your package after multiple attempts due to incorrect delivery address information you provided at checkout, the package will be sent back to our local return center in Lyon, France. In this scenario, we will contact you to confirm your correct delivery details, and you will be responsible for covering the cost of the second re-shipment of your order. We strongly recommend that all customers double-check their full shipping address, postal code, and active contact phone number before finalizing their order to avoid failed delivery issues.
- If the official courier tracking status confirms that your package is permanently lost in transit without possibility of successful delivery, we will verify the details with our logistics partner within 5 business days, and we will offer you two optional resolutions at no extra cost: we can arrange a full identical re-shipment of your entire original order, or process a 100% full refund back to your original payment method.
- If your package arrives at your address with obvious external physical damage on the shipping box, and the inside products are found to be broken or defective, please take clear photos of the damaged outer packaging and affected items, and contact our support team within 48 hours of delivery. We will process a free replacement for all damaged items immediately after your proof is verified.
If you have any questions, concerns, or special requests about our shipping services, you can reach our dedicated support team through the following channels at any time:
Company Name: MOBILAX STORE
Official Website: www.mobilaxstorefr.com
Contact Email: mavzir@mobilaxstorefr.com
Contact Address: 129 Avenue des Frères Lumière, 69008 Lyon, France
Contact Phone: +(33) 4 7876 4465
Our team will respond to your shipping related inquiry within 3 business days, and we will do our best to resolve any shipping issues you meet as quickly and fairly as possible.